Wellsite with External Connectivity

Configuration Procedure




Due to ISP restrictions the port 443 needs to be specified for the DR system https://chgdr.simplehelp.slb.com
After installation of the RemoteAccess client on the Wellsite machine please ensure the 3 URLs are displayed as follows:

  • udp://simplehelp.chg.slb.com
  • udp://simplehelp2.chg.slb.com
  • udp://chgdr.simplehelp.slb.com:443

    • Warning - If the port number 443 is removed from the DR URL, session functionality may not work as expected when connected via ISP.

    If connected through a client network that blocks UDP connections each URL should be configured using the https protocol.
  • https://simplehelp.chg.slb.com
  • https://simplehelp2.chg.slb.com
  • https://chgdr.simplehelp.slb.com
    • WARNING! Before initiating a SimpleHelp remote access session,please ensure you are complying with applicable TCC restrictions on out of country or remote data viewing and transfer.

    Contact GIS Support Team: +44 (0)1224 728080 or Email Us

    Remote support software by SimpleHelp.